Shipping

By law, a person of 21 years of age must be present to accept delivery. Shipping carriers will attempt to deliver three times, then your order will be returned to our warehouse. In this case you’ll get charged with a re-delivery fee.
Business address are recommended, when possible.

SHIPPING

  • Do you ship in all 50 states?

    No. Due to different state laws and regulations, we cannot ship to ND, NH, UT, MS, AL, VT, KY, SD.

  • What are your holiday shipping deadlines?

    Due to high shipping volumes, you should expect shipping delays during the holiday season. We encourage you to plan accordingly and ship your wine in advance to account for possible delays. Once the carrier picks up your wine, TVF has no control over the delivery date.

    Christmas:
    We cannot guarantee Ground shipments ordered after December 11th to be delivered before Christmas. States closer to CA will likely still receive ordered placed up to the 18th before Christmas Day, though this is not guaranteed.
    December 20, is the last day to ship UPS 2nd-Day Air service for delivery before Christmas for all customers. 
    Online orders placed on the December 25th or 26th will be shipped on the 27th.

    New Year:
    We cannot guarantee Ground shipments ordered after December 20th to be delivered before New Year’s Eve. States closer to CA will likely still receive orders placed up to the 26th before New Year’s Eve, though this is not guaranteed. 

    Dec. 27th is the last day to ship UPS Next-Day Air for delivery before New Year’s Eve. 

    Orders placed on the 25th or 26th with 2nd-Day Air service will ship out on the 27th and will be delivered after the New Year. Only UPS Next-Day Air orders are guaranteed to be delivered before New Year’s Eve. 

    *Due to the high volume, It might take us longer to process orders during the holidays. This is a friendly reminder that when you select services like 2-Day air, the two days refers to the time needed for the package to arrive to you once the wine has left our warehouse. The service you request does not keep in consideration our internal processing time.

  • When can I expect to receive my order?

    You can expect to receive your delivery in 3-7 business days. Transit time can be affected by the time of the year (E.g., busier shipping month like December) and the location of the final destination. We recommend using a business address, when possible, to ensure a person of at least 21 of age is present to sign for the package.

  • Extreme weather shipping options

    At this time, we are unable to offer hot/cold weather protection in our shipping options.

  • Can I change my shipping date?

    If you would like to modify your shipping date, please contact your shipping carrier directly.

  • For any other questions email us at hello@thevinofamily.com