FAQ

GENERAL INFO

What is the Vino Family?
The Vino family is an online wine store that focuses mainly on Italian wines.

How do you select the wines for your shop?
Our team includes winemakers, wine experts, sommeliers, and wine lovers. We travel and taste wines each month to make sure we keep expanding our palate and yours while keeping your taste buds happy.



ORDERS

How can I cancel my order?
If you need any assistance, or you would like to cancel your order, please email us at club@thevinofamily.com

What if there is a problem with one of the wines?
If you feel there is an issue with the way your wine arrived, please email us at 
hello@thevinofamily.com. Together we can find the best solution for you. 

When can I expect to receive my order?
You can expect to receive your delivery in 3-7 business days. Transit time can be affected by the time of the year (E.g., busier shipping month like December) and the location of the final destination. We recommend using a business address, when possible, to ensure a person of at least 21 of age is present to sign for the package.

Do you ship in all 50 States?
No. Due to different state laws and regulations, we cannot ship to ND, NH, UT, MS, AL, VT, KY, SD.